Customer Communications
At Muuve, we believe in keeping open and transparent lines of communication with our users. Whether you're a tenant, agent, or landlord, we provide multiple channels to ensure you receive important updates and can easily reach out for support.
Communication Channels
1. Email Notifications
We use email notifications to keep you informed about important updates and actions related to your account. Here’s what you can expect:
Account Updates
Receive confirmations when you sign up, verify your email, and update your account information.
Application Status
Get real-time updates on the status of your rental applications, including approvals, rejections, and additional document requests.
Payment Reminders
Stay on top of your rent payments with timely reminders and confirmation emails when payments are processed.
2. In-App Messaging
Our platform features an in-app messaging system that allows you to communicate directly with landlords, agents, and our support team. Here’s how it works:
Direct Communication:
Send and receive messages within the Muuve platform, keeping all your communication in one place.
Document Sharing
Easily share necessary documents and information through the messaging system to streamline your application process.
Support Requests
Contact our support team directly through the in-app messaging for quick assistance with any issues or questions.
3. SMS Alerts
For urgent updates, we oer SMS alerts to ensure you don’t miss critical information. These alerts can include:
Verification Codes
Receive one-time verification codes for account security and two-factor authentication.
Payment Confirmations
Get instant notifications when your rent payments are successfully processed.
Application Updates
Be immediately informed of any changes to your rental application status.
Customizing Your Communication Preferences
1. Manage Email Preferences
You can customize your email preferences in your account settings. Choose the types of emails you wish to receive, such as payment reminders, application updates, and promotional offers.
2. Enable/Disable SMS Alerts
Control your SMS alert settings from your account dashboard. Opt-in or opt-out of receiving SMS notifications based on your preference.
3. In-App Notification Settings
Adjust your in-app notification settings to ensure you receive alerts that are most relevant to you. This helps you stay informed without being overwhelmed by unnecessary notifications.
Support and Assistance
1. Help Center
Visit our Help Center for answers to frequently asked questions, step-by-step guides, and troubleshooting tips.
2. Contact Support
If you need further assistance, our support team is here to help. You can reach out to us through:
support@muuve.co.za
In-App Messaging
Contact us directly through the messaging feature in your Muuve account.
Phone
Call our support hotline at (+27) 010 013 3482.
3. Feedback
We value your feedback and are constantly looking to improve our services. If you have any suggestions or comments, please let us know through the feedback form available in your account settings.
Security and Privacy
Your privacy is important to us. All communication channels are secured with industry-standard encryption to protect your personal information. We adhere to strict privacy policies to ensure your data is handled with care and confidentiality.
By staying connected with Muuve through our various communication channels, you can ensure a smooth and efficient experience whether you're looking for a new rental, managing listings, or handling property management tasks.