Privacy Policy

At Muuve, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose and safeguard your data when you use our online real estate marketplace portal

Information We Collect

1. Personal Information:

When you create an account or interact with our platform, we may collect personal information such as your name, email address, phone number, and location.

2. Property Information:

If you list a property on our platform, we may collect details about the property, including its address, description, price, and images.

3. Usage Data:

We automatically collect information about your interactions with our platform, including your IP address, browser type, device identifiers, pages visited, and timestamps.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyse trends, and personalize content. You can manage your cookie preferences through your browser settings

How We Use Your Information

1. Provide Services:

We use your information to provide and improve our services, including facilitating property listings, connecting buyers and sellers, and personalizing your user experience.

2. Communication:

We may use your contact information to send you important updates, newsletters, promotional offers, and other communications related to our services. You can opt out of receiving marketing communications at any time

3. Analytics and Insights:

We analyse usage data to understand how users interact with our platform, optimize performance, and make informed business decisions.

4. Legal Compliance:

We may use your information to comply with legal obligations, enforce our Terms of Service, and protect our rights and interests.

Information Sharing and Disclosure

1. Third-Party Service Providers:

We may share your information with trusted third-party service providers who assist us in operating our platform, conducting business activities, and delivering services on our behalf

2. Credit Information Consent:

I hereby consent that, and authorizes Muuve Group ("the Company") and its representative(s)

a)

To contact, request and obtain credit information (for the avoidance of doubt this includes any and all information held on my profile by Experian South Africa (Pty) Ltd ("Experian") including payment profile information) from Experian (a registered credit bureau) to verify my identity, perform an assessment of my behavior, profile, payment patterns, indebtedness, whereabouts, and creditworthiness or another related purposes in any format (including in pdf, xml or raw data string) available from Experian and to continuously access my information from Experian for as long as I may have a relationship with the Company,

b)

make any reasonable enquiries to verify and research any details provided by me to the Company;

c)

to do an account verification check to verify that banking details provided, are correct;

d)

to access the information in any format, including online, batch and raw xml string and I consent that the enquiry should not be displayed on my credit profile if the enquiry was not performed for credit application purposes;

e)

to submit my information, including payment profile and default information and any other relevant information, to Experian and to allow Experian to release the information for lawful purposes to third parties.

3. Business Transfers:

In the event of a merger, acquisition, or sale of assets, your information may be transferred to a third party as part of the transaction. We will notify you of any such change in ownership or control of your personal information

4. Legal Requirements:

We may disclose your information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure

Your Choices and Rights

1. Access and Update:

You can access and update your personal information by logging into your account settings or contacting us directly.

2. Data Deletion:

You may request the deletion of your account and associated data by contacting us. Please note that certain information may be retained for legal or legitimate business purposes

3. Do Not Track:

Our platform does not respond to "Do Not Track" signals from web browsers. However, you can adjust your cookie preferences as described in our Cookie Policy.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this policy regularly for updates. Your continued use of our platform after any changes indicates your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or feedback regarding this Privacy Policy or our privacy practices, please contact us at support@muuve.co.za